Privacy Policy

1. Who we are

"We", "us", and "our" refer to Innovate Solution, headquartered at 101 Kitchener Road, #03-02, Jalan Besar Plaza, Singapore 208511, Singapore, with additional offices in Ras Al Khaimah, United Arab Emirates and Dhaka, Bangladesh. All three offices operate as one company under the Innovate Solution brand.

We are the data controller for personal information collected through innovatesolution.com and the websites and applications operated under the Innovate Solution brand.

2. Information we collect

We collect three categories of personal information:

2.1 Information you give us

• Contact & enquiry data — your name, email address, phone number, company, country, and the contents of any message you send us through forms, email, or phone.
• Account data — if you become a customer, your login credentials, billing details, and account preferences.
• Project & communications data — files, documents, briefs, and correspondence shared during the course of an engagement.

2.2 Information we collect automatically

• Device & technical data — IP address, browser type, operating system, referrer URL, pages visited, session timestamps.
• Cookies & analytics — see our Cookie Policy for details on the categories of cookies we use.

2.3 Information from third parties

• Public business data — we may augment your enquiry with publicly available information about your company (size, sector, location) to prepare for our conversation.
• Referrals & partners — if you reach us through a partner or referrer, we receive your contact details from them with your knowledge.

3. Why we use your information

We process personal information for the following purposes:

• Responding to enquiries — to reply to demos, quotes, support requests, and general questions.
• Delivering services — to operate our products, deliver custom projects, and provide ongoing support to customers.
• Billing & accounting — to invoice, collect payment, and meet tax and accounting obligations.
• Service improvement — to understand how our website and products are used and to improve them.
• Marketing — to send relevant updates to existing customers and prospects who have opted in. You can unsubscribe at any time.
• Legal & compliance — to meet our obligations under applicable law, defend against claims, and prevent fraud.

4. Legal basis (for EU/UK visitors)

Where the EU or UK GDPR applies, we rely on the following legal bases:

• Contract — to deliver services you have requested or signed up for.
• Consent — for marketing communications and non-essential cookies. Withdraw consent at any time.
• Legitimate interest — for running our business, improving our services, and securing our systems. We have weighed our interest against your rights and freedoms.
• Legal obligation — to comply with tax, accounting, and regulatory requirements.

5. Sharing your information

We do not sell personal information. We share it only with:

• Service providers — hosting providers, email senders, analytics tools, payment processors, and customer support tools, each under contract and limited to what they need.
• Group offices — our headquarters in Singapore and our offices in the UAE and Bangladesh operate as one company under the Innovate Solution umbrella. Data may flow between them as needed.
• Customers and partners — only where you have asked us to (e.g. a referral, a joint project).
• Authorities — where required by valid legal process.
• Acquirers — in the event of a merger, acquisition, or restructuring, with notice to you where required.

6. International transfers

Because we operate across Singapore (our HQ), the UAE, and Bangladesh, your data may be processed in any of these jurisdictions. Where we transfer EU/UK personal data outside the EEA or UK, we rely on Standard Contractual Clauses or another approved transfer mechanism.

7. How long we keep your data

We keep personal information only as long as we need it for the purpose we collected it, or as long as the law requires. Typical retention windows:

• Enquiry & sales correspondence: up to 3 years from last contact.
• Customer account & billing records: 7 years after end of engagement (for tax and accounting).
• Marketing subscribers: until you unsubscribe.
• Server logs: typically 90 days.

8. Your rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion (the "right to be forgotten") subject to legal exceptions.
• Object to or restrict processing.
• Request data portability in a structured machine-readable format.
• Withdraw consent at any time where we rely on it.
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, email us at [email protected]. We respond within 30 days.

9. Security

We use technical and organisational measures to protect personal information, including encryption in transit (TLS), encryption at rest for sensitive fields, access controls, regular backups, and PCI DSS compliance for payment data. No system is perfectly secure; we will notify affected users of any breach affecting their personal data without undue delay where required.

10. Children

Our services are not directed at children under 16. We do not knowingly collect data from children. If you believe we have collected data from a child, contact us and we will delete it.

11. Changes to this policy

We may update this policy from time to time. Material changes will be announced on this page and, where appropriate, by email. The "last updated" date at the top indicates the latest version.

12. Contact

Privacy questions, requests, or complaints:

Innovate Solution
101 Kitchener Road, #03-02, Jalan Besar Plaza
Singapore 208511, Singapore
Email: [email protected]