Questions, answered.

For the SaaS edition with standard supplier connections, you can be active and selling within 5 minutes once your supplier agreements are signed — that's a deliberate design goal. Full white-label customisation, custom integrations, or the Source Code edition take longer (typically 2-6 weeks depending on scope).

Not for hotels, transfers, activities, visas, eSIM, or insurance — those work regardless of IATA status. For flight ticketing, you generally need either your own IATA accreditation, a host-agency arrangement, or to operate as a sub-agent under our consolidator setup. We can walk you through the options on a call.

Yes. The platform connects to Amadeus, Sabre, and Travelport using your existing PCC / Office ID / SID credentials. There's no need to migrate or re-register GDS accounts — we plug into what you already have.

Yes. Every onboarding includes role-specific training: agents (how to book), managers (reports + agent management), finance (reconciliation + payouts), and admins (configuration). Format is video calls plus written documentation in your account.

Most wholesale travel agencies start with Reservationhub (the B2B booking platform). Add YourTripDesk if agent communications are overwhelming you. Add TripGic if your agents want API access to your inventory. Specialised Umrah operators use UmrahCore as the core platform. The "Find your fit" section on our homepage walks you through eight common starting points.

SaaS is the cloud-hosted version — fastest to launch, lowest operational burden, all the supplier integrations included. Source Code is the same product but self-hosted, with the full source delivered for you to deploy in your own environment — used by enterprises that need data residency control, custom modifications, or have outgrown SaaS. TripGic is the API edition — programmatic access to the same supplier aggregation layer, for when you want to power your own frontend or expose inventory to downstream agents.

Not yet — it's in the run-up to launch. TripMargin targets independent retail agents (rather than wholesalers) and tackles the margin-erosion problem caused by aggressive price comparison. Visit tripmargin.com to join the waitlist.

Yes — UmrahCore handles the complete Umrah lifecycle including custom flight schedules, hotel inventory allocation in Makkah and Madinah, visa workflow, transfers, ziyarah, meal management, and live pilgrim tracking. Flight ticketing flows through the same GDS/NDC/LCC integrations as Reservationhub.

WhatsApp Business API, Facebook Messenger, Instagram DM, Telegram, Viber, WeChat, LINE, Apple Business Chat, SMS (global), and email. All in one agent inbox with shared customer history, internal notes, and routing rules.

Pricing varies by product, edition, and volume. Reservationhub SaaS is a monthly platform fee plus a small per-booking transaction fee — the platform fee depends on the modules you activate and the number of agents/users. Source Code is a one-time licence plus annual support. TripGic is API-call based with volume tiers. We share full pricing on a 15-minute call once we know which edition fits your business.

We don't offer a self-service free trial because the platform requires supplier credentials and account setup to be meaningful. Instead, we do a guided walk-through call on real data, and a paid pilot is available for businesses that want to test the platform end-to-end before committing.

For SaaS, monthly or annual invoicing in USD, EUR, GBP, AED, or SGD. Annual commits get a discount on the platform fee. For Source Code, a deposit upfront and milestone-based payments through deployment. Payment methods: bank transfer, credit card (small additional fee), and on enterprise contracts, net-30 terms.

SaaS has a 12-month minimum for new customers (1-month rolling thereafter). Source Code is a perpetual licence with annual support renewal. TripGic API is pay-as-you-go with no minimum.

Yes — moving from SaaS to Source Code is a supported migration path when you outgrow SaaS (typically once you need multi-region hosting, custom modifications, or data residency control). We credit any unused SaaS fees against the Source Code licence.

AWS, region-selected based on your headquarters: Singapore (ap-southeast-1) for APAC, Frankfurt or Ireland for EU/UK, Bahrain or UAE for Middle East, Mumbai or Singapore for South Asia. Source Code customers can host in any AWS region or on their own infrastructure.

YourTripDesk and Reservationhub both publish REST APIs with webhook events. Common integrations (HubSpot, Salesforce, Zoho, Xero, QuickBooks, SAP) have pre-built connectors. For custom systems, we provide API docs and a sandbox environment.

NDC (New Distribution Capability) is the IATA-led XML standard that lets airlines distribute rich content, continuous-pricing fares, and ancillaries directly — outside of GDS distribution. We have direct NDC connectivity to 37 carriers, with new airlines added regularly.

Yes. The platform supports inventory pricing, agent ledgers, and customer invoicing in multiple currencies simultaneously. FX conversion uses live rates with configurable spread.

Yes — both Reservationhub and UmrahCore support full white-label with your domain, your colors, your logo, and your branding throughout the agent and end-customer flows. SaaS gets one white-label site; Source Code allows unlimited.

Standard support is Mon-Fri, 9am-6pm SGT (Singapore time) via email and ticket system. Enterprise customers can add 24/7 critical-issue support with on-call engineers. Common questions are answered same-day; complex issues within 1-3 business days.

Initial response within one business day for SaaS customers; within 4 hours for Source Code and enterprise customers; within 1 hour for P1 (critical) issues on enterprise support plans.

For customers above a certain revenue threshold, yes — a named customer success manager who owns the relationship, quarterly business reviews, and a direct Slack/Teams channel into our team. Smaller customers get pooled support but the same response SLAs.

Our SaaS platforms target 99.9% uptime. Monitoring is 24/7 with automated alerts. In the event of a major incident, we post real-time updates to a status page, notify affected customers directly, and provide a post-incident report. Our SLA includes service credits for downtime that exceeds targets.

Yes — we don't store raw payment card numbers ourselves. Card processing happens through PCI-DSS Level 1 certified payment processors (Stripe, Adyen, regional gateways) using tokenisation. The platform itself is PCI-DSS aligned for the data we do touch.

Yes. We operate as the data processor; our customers are the data controllers. Personal data flows are documented in our Data Processing Agreement, which lists every sub-processor, hosting regions, and security measures. Standard Contractual Clauses are available for EU/UK customers.

The full template is at /dpa. Most customers accept the published DPA by reference in their service agreement. If your legal team requires a counter-signed bilateral DPA, email [email protected].

We notify affected customers without undue delay — within 72 hours of becoming aware, per GDPR Article 33 — with the nature of the breach, categories and approximate numbers affected, likely consequences, and remediation measures. The incident response team is on-call 24/7. See section 10 of our DPA for the full process.